CUSTOMER & RETURN POLICY

 RETURN POLICY

Rare And Odd LLC guarantees  satisfaction.  If, for some reason, you are not satisfied with your purchase or gift, please contact us in writing by email at Rareandodd@gmail.com to receive return authorization.  The items must be unused, unwashed, in original condition and packaging, (excluding gift packaging) and original tags (if any) must be attached.  Return requests received within 7 days from the ship date may be replaced, exchanged for other merchandise/store credit, or the original purchase amount may be refunded, if approved — less shipping fees — to the original purchaser.  Return requests received after 7 days from product shipment date, are at Rare And Odd LLC discretion.

If you have questions regarding any of the return or exchange policies, please contact us at Rareandodd@gmail.com

We do not accept returns after 7 days.  Return shipping fees will be paid buy the purchaser unless the reason for the return is the fault of Rare And Odd LLC or the shipping company (e.g. incorrect item shipped, broken in shipping, etc.).  International Shipping is not available at this time. Once you have recieved your return authorization, we will provide return address.  Returns, if within this period, if purchased on eBay or our etsy store, are subject to the policies in advertisements, and may vary.  The terms in those advertisements, supercede return policy here, if purchased on eBay or etsy.

 

TAXES

Taxes will be calculated at checkout depending on your state and local tax laws.

 

BUSINESS OPPORTUNITIES AND MARKETING CALLS

If you are a vendor or service provider and wish to contact us regarding a business or marketing proposal, feel free to e-mail us at steampunkbugs@gmail.com. We are always interested in new products and sales information.  Please do not call the store directly as email is the easiest way for us to handle these inquiries. One email is enough, and we will respond if or when interested. We do value the opportunity, but answer those best suited for Rare And Odd LLC.

 

CUSTOMER SERVICE

Our goal is to provide unique, educational, bizarre, eclectic treasures and oddities inspired by nature, science, technology, and art.  We endeavor to provide the best products with the most value to our customers.  We continually add new products to our store and website and encourage your feedback and ideas. If there is something you would like to see us carry, feel free to contact us at Rareandodd@gmail.com

If you would like to visit us or pick up your purchase, we may direct you to a partner gallery  (Will Call) it is best to select your item(s) for purchase on  When you are ready, call us and we will pull your order from stock and take your credit card information over the phone.  Then CANCEL your transaction.   DO NOT COMPLETE THIS TRANSACTION.  There are no shipping or handling fees for Will Call items but sales tax applies.

If you want to place your order over the phone, to be shipped, please contact us via email, and we will call you back.  Include your name, address, phone and items that interest you. We will get back to you soon as possible. Custom order terms will be posted at a later date, but can be discussed via email and phone. Meanwhile, feel free to check out your items thru etsy or ebay for fast and automatic handling.  We will be updating additional payment methods shortly.